FreshDesk is an online helpdesk system providing small businesses the required tools to offer support to their customers.
The service includes ticket tracking, email integration, ticket time SLAs and a simple integrated contact management system.
Prices for the service start at 9 USD / month and all plans are being offered with a 30-day free trial.
The site impresses via its simple, clean and aesthetic design. It makes things easy to use and intuitive to learn, which is clearly one of its main advantages in attracting eyeballs to the site.
Freshdesk is now free for the first agent: http://www.freshdesk.com/free-support-software/ – so if you are a one-man helpdesk, Freshdesk is free, forever!